At IT-Division-Lab, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information in compliance with the General Data Protection Regulation (GDPR) and PIPEDA (Canada).

1. Information We Collect

We may collect the following types of information when you use our services:

• Personal details (such as name, email address, phone number) provided via forms or direct contact.
• Usage data such as IP address, browser type, device information, and interaction with our website.
• Cookies to improve functionality, analytics, and personalization. Non-essential cookies are only set with your consent.

2. How We Use Your Data

• To respond to inquiries, provide services, and manage projects.
• To improve website functionality, performance, and security.
• For analytics, with your consent.
• To comply with legal obligations.

3. Cookies & Consent

We use cookies to enhance your browsing experience. Essential cookies are always enabled. Non-essential cookies (e.g., analytics, chat services) are used only if you consent via our Cookie Preferences banner

4. Sharing of Data

We do not sell your personal information. We may share limited data with trusted service providers (such as hosting, analytics, and chat tools like Tawk.to) solely for business purposes.

5. Your Rights

Depending on your location (EU, Canada), you may have the following rights:

• Access to your personal data.
• Correction of inaccurate information.
• Request deletion of your data.
• Withdraw consent to non-essential cookies.
• Data portability (receive a copy of your data).

6. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy, unless longer retention is required by law.

7. Contact Us

If you have questions or wish to exercise your privacy rights, please contact us at: hello@it-divisionlab.com